COSE Membership Development Advisor

The Greater Cleveland Partnership (GCP) is a membership association with more than 15,000 Northeast Ohio companies and organizations and one of the largest metropolitan chambers of commerce in the nation. Our organizational core includes our small-business partner, the Council of Smaller Enterprises (COSE), a one-stop resource for our small-business member companies.  GCP mobilizes private-sector leadership, expertise and resources to create jobs and leverage investments to improve the economic vitality of the region.  For more information on the Greater Cleveland Partnership, please visit our website at , or COSE at .

Position Summary:

The COSE Membership Development Advisor (MDA) is primarily responsible for prospecting, lead generation, follow-up, opportunity management and conversion.  The individual will work as part of an integrated team with specific goals and responsibilities to increase COSE membership and participation in COSE employee benefit programs..  Must work collaboratively with team members to drive revenue growth.  Assist in cross-selling clients on all COSE offerings, including, but not limited to, workers' compensation, HR benefits, networking and educational events.  Perform other duties, as assigned, to enhance the overall efficiency, effectiveness, and productivity of the team.

Essential Functions:

   » Contact and acquire business leads for small businesses within the 1 to 99 employee size via telephone, email or personal contact for the Membership Benefit Advisors (MBAs).
   » Meet individual/team goals and objectives and contribute to group goals for department as set by the director of member experience.
   » Manage lead, prospect, and member data with the specified information forms as required.
   » Schedule appointments in assigned territory or campaign for MBAs and update database and calendars appropriately.
   » Make follow-up calls, as required, to establish contact and engage in product offerings by developing solutions.
   » Manage relationship with specific book of business of current members.  Engage member and complete touch points per requirements of COSE member engagement program providing a deeper connection to COSE for the member and working to identify and deliver the best combination of resources for the member's needs to increase the value they receive from the organization, support retention of the member, and generate referrals for additional member prospects.
   » Research various publications for additional leads.
   » Assist Administrative Support Advisors (ADAs) as back-up for daily operational functions.
   » Maintain awareness of chamber activities and resources by maintaining strong relationships with other staff members (marketing, events, etc.) and participating in regular methods of communication within COSE.
   » Other job-related duties as assigned.

Preferred Education, Experience and Skills:

   » High School diploma or equivalent required.  Bachelor's degree or equivalent experience preferred
   » 1-3 years of experience in telemarketing, appointment setting or sales required
   » Ohio Health Insurance License, strongly preferred
   » Must be organized and detail oriente
   » Strong written and oral communications skills.  Ability to correspond and communicate effectively with prospects and members regarding membership features and benefits
   » Experience working with small business owners
   » Experience with a membership organization
   » Ability to work in a fast-paced environment
   » Professional demeanor and presentation of self with an outgoing personality
   » Proficiency in Microsoft Office Packet (Word, Excel, Access and PowerPoint) and Microsoft Outlook
   » Bilingual in Spanish a plus