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Swiss German Speaking Customer Support Agent (Cisco)

Reference: 50081
Location: Belfast
Salary: Negotiable
Job Type: Permanent
Job Sector: Other
Date Posted: 19/06/2012
Recruiter: Concentrix

Cisco is the world leading supplier of Networking Equipment used to interlink networks and power the internet A Cisco Frontline Agent will act as first point of contact for any Cisco Customer, Partner or Employee, providing support by telephone and email.

A Frontline Agent will be responsible for solving customer problems, from redirecting calls to arranging an engineer visit and educating the customer on their issue using the Cisco website. Professional interaction with the customer is essential, so excellent telephone skills are necessary.

Candidates should...

• Be fluent in written and spoken Swiss German & English
• Have 6 months outstanding customer service experience in a service driven environment
• Have experience of Office programs and the internet, and an interest in networking
• Demonstrate experience of working in a team based environment, supporting the team in achieving the highest quality standards and takes an active role in generating team morale
• Have the ability to multitask, plan and prioritise workload
• Have excellent communication skills both verbal and written
• Demonstrate resilience and ability to work on own initiative
• Demonstrate problem solving and troubleshooting skills
• Demonstrate ownership and accountability to achieve deadlines and targets
• Must have valid UK work permit if necessary


• Competitive salary
• Concentrix provides a bright, modern and exciting place to work with excellent staff facilities
• The opportunity to travel and work abroad in a multi-lingual environment
• Performance Related Pay
• Eye Care Provision
• Cycle to Work Scheme
• Childcare Vouchers
• Annual Reward & Recognition Ceremony
• Free cakes and fruit on a Friday!
• 21 Holidays & 6 Stat days & birthday day off
• Stakeholder Pension Scheme
• Team and Concentrix events

Relocation package (if applicable):

• Reimbursement of travel costs
• Accommodation provided on arrival in Belfast
• Relocation class on first day at Concentrix
• Ongoing relocation support

More information on Belfast:

Belfast is a vibrant, multi-cultural and exciting place to live. As the capital city of Northern Ireland, Belfast is home to more than 270,000 people and boasts a wide variety of exciting attractions, entertainment and shops. It is extremely cheap to live in Belfast - accommodation, transportation and the general costs of living are all very reasonable.

In Northern Ireland private health insurance is not required owing to the national health system providing free health care.

To find out more about this fantastic city, please visit .

Apply online if you're interested!

We're looking forward to hearing from you!

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