Customer Finance Collections Specialist

A leading telecoms company is currently recruiting for a number of Customer Finance Collections Specialists to be based in Stevenage on a full time basis. As a Customer Finance Collections Specialist, you will ensure the company debt risk is kept to a minimum by proactively outbound calling customers to negotiate recovery of doubtful debt. You will be working as part of a team in a target and performance driven environment to ensure that our customers experience is world class by delivering the highest quality customer service.
Main Responsibilities will include:
Handle inbound escalation calls to provide an excellent customer experience
Make outbound calls to customers within collection path requirements
Ensure collection targets are met whilst maintaining high quality standards
Update customer records accurately
Increase direct debit penetration to increase monthly revenue
Manage the relationship with the customer and collection agencies
Actively work to retain customers
Take ownership of customer issues / disputes ensuring full resolution

With the Customer Finance Collections Specialist role you will be handling inbound calls escalated from the off shore collections sites, taking ownership for full resolution of customer issues and using customer relationship management/credit control skills to ensure customer retention is maintained and improved.

Our client is looking for someone who is dynamic, target driven, and motivated to deliver excellent customer service. If you are looking for a fantastic career opportunity with a large telecoms company please do get in touch. Send CVs to ... roject People Ltd is acting as an Employment Business in relation to this vacancy.