German Speaking Technical Support - Low Cost Of Living - Live and Wor

Technical Support (Microsoft Azure) German Employment Type: Permanent Location: Belfast, UK Excellent Relocation package Languages required: English & German

What is the role?

The person in this position will work in a team environment to support Azure service issues business to business.. The role of a Technical Support Agent focuses on delivering high quality support by triaging daily service issues and driving it to closure. The core duty requires providing prompt and accurate updates to service issues, while representing Microsoft in a positive, professional manner. The role requires a great amount of skill in cross group collaboration and will act as a single point of contact for all technical issues related to the platform.

Candidates should be comfortable discussing technical scenarios and solutions by phone and email with varying customer skill levels to provide them with updates and routing issues appropriately to the right technology group.

Responsibilities

   » Communicate with customers via telephone and written correspondence regarding technical questions and issues related to Microsoft Azure Services and Developer technologies
   » Act as a single point of contact for the customer for all Service related issues
   » Manage/own day to day incidents and drive them towards resolution as per Service Levels.
   » Analyze problems and provide updates to customers, Support Engineers and Development Operations team to meet customer needs.
   » Actively share knowledge with other Agents and develop efficient customer solutions.
   » Learn prerelease products for effective support upon release
   » Report both service issues and customer suggestions.
   » Proactively document known issues, issue reports and readiness for both internal and customer consumption.
   » Ability to effectively work with senior technical staff as well as development teams.
   » Simultaneously drive multiple issues to resolutions by relaying information between customer and appropriate operations team.
   » Provide Feedback based on customer issues and drive platform improvement.

SKILLS

Essential Criteria

   » Fluency in written and spoken German with English
   » Customer Focus: Demonstrates outstanding customer service in a service driven environment.
   » Specialist knowledge: Experience on various Windows Operating Systems

o Concepts around Relational Database Management systems
o Familiarity on fundamentals & concepts around various Microsoft programming languages
o Good understanding of Internet & Networking terminologies
o Familiar with Office Suite, Communicator and Live Meeting
o Candidates need to be familiar with programming concepts and terminology


Desirable Criteria

   » Experience with Visual Studio
   » Understanding of ITIL/MOF and Service Desk methodologies
   » Microsoft Certifications/MCP/MCTS on Developer Technologies
   » Familiarity around Regional Database Management Systems
   » Concepts of cloud computing

TERMS AND CONDITIONS

Hours of work

7a.m - 4p.m - 40 Hours per week

Operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfill the duties of your post.

Flexibility is important. Obligations placed upon you and tasks required of you will inevitably vary and develop with the growth of the Company. Therefore as and when considered necessary or appropriate you are liable to transfer to or undertake other duties, within your competence and within reason, to meet fluctuations or priorities in work demands.

SALARY

Salary £15,390 per annum gross (taxes to be deducted).

Training

Training with be conducted within the classroom over 2 weeks. It will be intensive and will consist of acquiring how Microsoft operates as a company, as well as technical and product knowledge, required for the position.

No absence or lateness during this period. There will be assessments ongoing through training and final assessment at the end. All training is conducted in English.

What are the BENEFITS?

• Extremely competitive salary
• the opportunity to travel and work abroad
• the opportunity to improve your standard of English and work in a multi-lingual environment
• Performance Related Pay
• Staff Discount Scheme
• Eye Care Provision
• Cycle to Work Scheme
• Childcare Vouchers
• Annual Reward & Recognition Ceremony
• Free cakes and fruit on a Friday!
• 21 Holidays & 6 Stat days & birthday day off
• Stakeholder Pension Scheme


Probation Period

There will be a 6 month probation period before confirmation of your contract status.



For those that are relocating, we offer a fantastic package:
Travel costs will be reimbursed up to the cost of €250 (reimbursements will be authorized if the employee remains employed by for at least 3 months). All receipts must be kept for reimbursement.
Accommodation provided up to the first seven nights stay and an excellent support system in place to help find permanent accommodation.

We have an individual relocation advisor who will offer ongoing help and assistance until you get settled (opening up bank accounts, applying for National Insurance numbers and finding accommodation)