Member Services Executive

Member Services Executive

Location: Wimbledon, London
Salary: £18k – £20k depending on experience.
Do you want a unique opportunity to excel in a fast-growing and dynamic company?
Streetcar, the pay-as-you-go car club, is rapidly expanding and needs motivated, hard-working individuals to assist our member services team. We are not a multinational juggernaut chugging along at 2% growth a year offering you a job done by hundreds before you. Instead, Streetcar is pioneering the concept of car clubs across the UK and has doubled in size every six months since launch. Indeed, we have even more ambitious growth plans for the coming 12 months which will provide much scope for talented individuals who can deliver.
The Role:
Working within our Member Services Team, you will initially be taking bookings from members, dealing with their queries and providing excellent service on a range of issues. We loathe the concept of call centres and deliberately staff our member services team with high calibre individuals who we empower to deal with issues rather than just logging them for escalation to another team. Member Services is the core to our business and we deliberately recruit people capable of progressing within our team.
As a company which will double in size in the next 12 months alone there are fantastic opportunities for ambitious people. Most importantly, because nobody has done what we are doing on the scale that we are in the UK there are no established industry practices and so we are in a unique position of having a blank canvas. This means that while many companies will talk about dynamic opportunities and progression few, if any, will actually offer the level of opportunity that Streetcar can.
This role would suit anyone who, like us, wants to avoid the stuffy corporate culture and instead work for a fun, dynamic and interesting company where responsibility comes as standard. If you are happy to be judged on what you can deliver and work in a fast-paced environment where hard work will move you on faster than in any other company, then apply today.
Must Have:
• Outgoing, friendly personality
• Fluent spoken and written English
• Strong in Microsoft Office based programs
• Ability to multi-task efficiently
• High level of personal drive and sound judgment
• Outstanding communication and administrative skills
• Strong attention to detail
• Ability to work on your own initiative
• Reasonable travel time to our Head Office in Wimbledon
A role in the Member Services Team will involve shift and weekend work as we offer 24 hour support to our members, with this role the latest shift you will work is 3pm – midnight (transport home is provided if you are working this shift).
SALARY: £18k – £20k depending on experience.
Applications must include a CV and Covering Letter which outlines;
- What you think the challenges are facing a car-club like Streetcar
- Why you’re the right person to contribute to our team
- What your three key principles of excellent customer service are.
-When you are able to start.
Please send this through to recruitment@streetcar.co.uk including the reference 'MS/TNT 2011' in the subject.
Any incomplete applications will not be reviewed.