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Contact Center VOIP Consultants

Reference: JSCJ-COMCON2
Location: Houston
Salary: $80000.00 to $105000.00
Job Type: Permanent
Job Sector: Other
Date Posted: 26/04/2013
Recruiter: Request Technology-Craig Johnson
Benefits: Bonus

*Position can be located in most major US Cities* *Must be a Permanent Resident, and have a Bachelors Degree* *Must be open to travel Monday thru Friday, always home on weekends* Prestigious Global Professional Services Firm is currently seeking Voice Communications Consultants with Cisco, Avaya, or Genesys design and deployment experience.

Key Responsibilities May Include:

   » Develop network detailed designs in the following areas: Voice (VoIP, unified communications) and Contact Center (IVR Self Service, Multi-media Routing, CTI and Application Integration)
   » Perform assessments of existing client contact center infrastructure and document "as-is" environments, as required
   » Implement contact center infrastructure (Hands-on engineering, configuration, testing, operations support)
   » Work with clients to develop high-level technology strategies with supporting roadmap and business case support
   » Plan, organize, and manage contact center design and or implementation projects
   » Organize project work into client presentations outlining findings and recommendations.
   » Project management activities including work planning, status reporting, client relationship management, and project financial management.
   » Establish and maintain good working relationships with clients.
   » Participate in internal and client-facing meetings, prepare reports and presentations
   » Develop internal white papers and knowledge capital on contact center technology topics
   » 100% Travel

Basic Qualifications:

   » Minimum two years experience designing and deploying voice and contact center capabilities
   » Minimum two years experience with one of the following: Voice Over IP (VOIP), Call Routing, Computer Telephony Integration (CTI), Voice Portal and Interactive Voice Response (IVR) and Contact Center Performance Reporting
   » Hands-on experience with one or more of the following vendor products:  Cisco IPCC/CVP, Avaya Contact Center, Genesys CIM/GVP
   » Bachelors Degree

Preferred Skills:

   » Minimum 3-6 years experience in contact center infrastructure design, engineering, implementation, and/or support
   » Minimum 3-6 years experience in project management
   » Detailed technical knowledge in one or more of the following areas:  Contact Center Routing Platforms (ACDs), IVR and Call Queuing, IP Telephony, Peripheral Gateway and Legacy ACD Integration, CTI and Telephony Application Integration
   » Experience with network service providers (eg, carrier routing for toll services)
   » Vendor certifications are strongly preferred (eg, CCVP)
   » Proficiency in Microsoft Office.
   » Must possess good verbal and written communication skills.
   » Enjoy working in fast paced, dynamic environment.
   » Ability to multi-task and have the ability to meet deadlines.
   » Strong time-management and organization skills.
   » Willing to travel 100% of the time.
   » Location: preferably major US city

Professional Skill Requirements:

   » Eagerness to contribute in a team-oriented environment
   » Ability to work creatively and analytically in a problem-solving environment

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