Contact Center VOIP Consultants
Reference: |
JSCJ-COMCON2 |
Location: |
Houston |
Salary: |
$80000.00 to $105000.00 |
Job Type: |
Permanent |
Job Sector: |
Other |
Date Posted: |
26/04/2013 |
Recruiter: |
Request Technology-Craig Johnson |
Benefits: |
Bonus |
*Position can be located in most major US Cities* *Must be a Permanent Resident, and have a Bachelors Degree* *Must be open to travel Monday thru Friday, always home on weekends* Prestigious Global Professional Services Firm is currently seeking Voice Communications Consultants with Cisco, Avaya, or Genesys design and deployment experience.
Key Responsibilities May Include:
» Develop network detailed designs in the following areas: Voice (VoIP, unified communications) and Contact Center (IVR Self Service, Multi-media Routing, CTI and Application Integration)
» Perform assessments of existing client contact center infrastructure and document "as-is" environments, as required
» Implement contact center infrastructure (Hands-on engineering, configuration, testing, operations support)
» Work with clients to develop high-level technology strategies with supporting roadmap and business case support
» Plan, organize, and manage contact center design and or implementation projects
» Organize project work into client presentations outlining findings and recommendations.
» Project management activities including work planning, status reporting, client relationship management, and project financial management.
» Establish and maintain good working relationships with clients.
» Participate in internal and client-facing meetings, prepare reports and presentations
» Develop internal white papers and knowledge capital on contact center technology topics
» 100% Travel
Basic Qualifications:
» Minimum two years experience designing and deploying voice and contact center capabilities
» Minimum two years experience with one of the following: Voice Over IP (VOIP), Call Routing, Computer Telephony Integration (CTI), Voice Portal and Interactive Voice Response (IVR) and Contact Center Performance Reporting
» Hands-on experience with one or more of the following vendor products: Cisco IPCC/CVP, Avaya Contact Center, Genesys CIM/GVP
» Bachelors Degree
Preferred Skills:
» Minimum 3-6 years experience in contact center infrastructure design, engineering, implementation, and/or support
» Minimum 3-6 years experience in project management
» Detailed technical knowledge in one or more of the following areas: Contact Center Routing Platforms (ACDs), IVR and Call Queuing, IP Telephony, Peripheral Gateway and Legacy ACD Integration, CTI and Telephony Application Integration
» Experience with network service providers (eg, carrier routing for toll services)
» Vendor certifications are strongly preferred (eg, CCVP)
» Proficiency in Microsoft Office.
» Must possess good verbal and written communication skills.
» Enjoy working in fast paced, dynamic environment.
» Ability to multi-task and have the ability to meet deadlines.
» Strong time-management and organization skills.
» Willing to travel 100% of the time.
» Location: preferably major US city
Professional Skill Requirements:
» Eagerness to contribute in a team-oriented environment
» Ability to work creatively and analytically in a problem-solving environment
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