Incident Coordinator

Client: Fortune 500 Company Duration: 1 year contract w/possible extension Location: Framingham, MA Pay: Negotiable Hours: M-F 9am-6pm

Job Description:

Experience Level: (1 - 3 years). Key responsibilities include: monitoring of ticketing systems for new cases, scheduling installations, and E-mail notification of escalations cases to technical resources. Very strong customer service and communication skills are required. Attention to detail is critical. The ideal candidate will have experience within the Remedy system.