Support Engineer required for a 6 month contract opportunity with a large global IT Service Provider. We are currently looking for an experienced Support Engineer to set up, maintain and improve supporting documentation for Service Management Tools.

To be successful in this role, you will have:

   » Proven experience in creating and maintaining an ITIL compliant CMDB (configuration management database) solutions
   » Product specialist in CA Service Management tools including but not limited to Unicenter, Service Desk Manager, Service Metric Analysis, CMDB, Introscope
   » Proven experience in developing and operating an automated SLA reporting to tight timeframes
   » Proven team management experience Business process mapping
   » Strong Analytical skills
   » Strong technical documentation skills
   » Requirements definition and mapping to technical solutions
   » Stakeholder management
   » Strong written and oral communication skills            
Forward your applications through to (see below) or call Tricia Spinks or Jane Saxby to discuss this opportunity in further detail.
  
Please quote Job Reference PERCJS8864 when applying for this role.