Operation Manager e-Commerce

Dots was founded in 1987 as a value priced retailer of women's fashions. We have grown to more than 400 bright, exciting stores and our plan is to continue to grow! Our company strategy is built on delivering the hottest fashions, great value, and a fun, customer-focused environment. Our stores are true destinations for a superior shopping experience!  At Dots, our associates are more like family members. They are friendly, hardworking, and like to have fun! We promote an environment in which associates are professionally and personally valued. Our commitment to encourage and support the development of our associates makes Dots an exciting place to build a career! The dedication, passion, and support of our associates made Dots one of the Top Workplaces in Northeast Ohio named by the Cleveland Plain Dealer for 2 years in a row. Dots is also a proud 2-time winner of the prestigious NorthCoast 99 award, which honors the 99 best places to work in Northeast Ohio and received the award for Social Responsibility in 2011. We are looking for people who are passionate about what they do and thrive in a fast-paced atmosphere. Join our team and become part of an award-winning company that that provides opportunities to achieve success.

Position Title:  Operation Manager e-Commerce Location: Home Office - Glenwillow, Ohio
Position Summary:       The Operation Manager e-Commerce is responsible for all operational aspects of the e-commerce site including the on-time execution and accuracy of all online content.

Essential Duties and Responsibilities:

   » Coordinates all operational components between merchandising, marketing, and the web platform.
   » Manages all aspects of product work flow within the e-commerce site.
   » Collaborates with ecommerce Marketing team to assure appropriate Brand representation of all components including comprehensive information, photography, product, categories, and pricing.  
   » Partners with e-commerce marketing team on upcoming promotions to ensure clarity of site for customers and accurate tracking of results. 
   » Manages all aspects of packaging in partnership with 3 rd party to ensure Brand customer expectations are met.
   » Coordinates and provides support to the 3 rd party fulfillment, call center, and 3 rd party developer.
   » Coordinates product flow to photography. 
   » Assures all merchandise product is linked accurate.
   » Identifies, develops, and executes continuous improvements to the customer experience.
   » Executes on online planning calendar for timely delivery of content and offers. 
   » Executes daily QA on the site to insure accuracy and quality of content and offers.
   » Reviews daily online analytics for visitor behavior online.
   » Reviews high abandonment pages and creates a strategy to resolve.
   » Creates strategies and plans to enhance the online shopping experience.
   » Works on usability and customer satisfaction programs to identify issues and impact customer experience in a positive way. 
   » Participates in creation and/or launch of new site features. 
   » Routinely reviews competitor sites and other industry leaders to see best practices.
   » All other duties as requested

  Position’s Educational Requirements:

  Bachelor’s Degree required

  Job Knowledge, Skills, and Abilities Required:

   »   3-5+ years of on-line experience; operations e-commerce experience important and apparel experience a plus
   » Understanding of the e-commerce process from marketing to fulfillment
   » Operational and functional understanding of internet technologies
   » Experience leading and participating on cross functional teams
   » General understanding of merchandising operations
   » Web analytics software experience
   » Proficient in MS Office [Outlook, Excel, Word] or similar suite
   » Results oriented with strong approach to creative thinking and problem solving
   »   Ability to multi-task, prioritize and meet deadlines
   » Ability and desire to work in a highly collaborative environment focused on teamwork
   » Strong written and communication skills
   » Comfortable working in a fast paced work environment; adapts easily and positively to change
   » Ability to problem solve and make recommendations with strong attention to detail
Dots is an equal opportunity employer.