Team Leader-Emergency Stabilization Services

POSITION PURPOSE AND OBJECTIVES The primary responsibility of this position is to provide administrative supervision and leadership to the ESS staff on assigned shift for all components of the ESS services. Assigns and delegates tasks to all ESS staff to insure quality and timely response to client need and efficiency of staff resources. Provides crisis intervention and stabilization services for clients. Manages daily affairs for the team.
 
ESSENTIAL JOB FUNCTIONS
·          Assigns work tasks to clinical staff working in all ESS program areas including HUB services and residential stabilization.
·          Supervises and evaluates the job performance of the ESS clinical staff in conjunction with ESS clinical supervisor and client service coordinator. Provides 1-1 and group supervision to supervisees on shift.
·          Provides direct services to clients in all program areas of ESS including transportation.
·          Make decisions on staffing levels on each shift based on safety and clinical need. Approves all leave time of clinical staff.
·          Insures ESS is responsive and sensitive to community requests for service 24 hours per day.
·          Insures that the clinical practice of staff assigned to the unit provide a balance between safety and least restrictive alternative in a residential environment (e.g. that clients are self medicating; acute clients are hospitalized, etc.)
·          Trains staff on an ongoing basis. Orients new staff to the ESS program.
·          Responds to and attempts to resolve, in a timely fashion, complaints made by clients, families, or by other service systems and brings these issues to the attention of the clinical supervisor.
·          Keeps staff informed of all policy changes and new program expectations. Participates in supervisory/management meetings.
·          Shares the 24 hour shift coverage with the other team leaders to insure that a team leader is on duty at all times at ESS. Starts and ends shift with the team as much as possible to insure supervisory coverage is continuous.
·          Works on-call as supervisory back-up as assigned by the client service coordinator.
·          Consults and works with ESS clinical supervisor; client service coordinator on clinical issues and administrative risk management issues.
·          For nurses provides back-up nursing coverage for residential unit and/or HUB.
·          Provide supervision to ESS nurses in nursing duties and compliance of medication room procedures.
·          Must be able to react to change and stress productively and to handle other related tasks as assigned.
·          Must be able to maintain regular and predictable attendance and punctuality.
·          Must be able to get along with others and work as a team, show leadership and problem solving skills and facilitate teamwork.
·          Must exhibit the knowledge, skills, abilities, and minimum requirements listed in this Position Description.
 
WORKING CONDITIONS
In addition to an office setting, a significant part of the work in performed in the community during outreach, i.e., client’s home, school, shelter, emergency rooms, etc.  Because of the variety of environments and physical conditions that will be encountered, this individual must be able to successfully interact and navigate in all types of facilities and weather conditions. This includes being able to walk, climb stairs, navigate changing surface conditions including wet, slippery, and icy grounds, and function in the proximity of electrical appliances, open flames and in areas with poor air quality including potentially smoke-filled rooms. This individual may periodically be required to lift and/or carry up to 10 pounds. Must be able to physically interact with client and others in emergency situations to prevent harm to client and others. The individual in this position must be able to communicate clearly both verbally and in writing. Due to the extensive computer work this individual must be able to sit for extended periods of time and operate required equipment.
 
KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED
Employee must have a good knowledge of DSM IV, mental health assessments, crisis intervention techniques and psychotropic medications and some supervision skills. Must have good oral and written communication skills and ability to resolve conflict in working with community agencies, multidisciplinary teams and in dealing with the public on the hotline calls. In order to perform the essential functions of this job, after an orientation period, the employee must possess the following: a working knowledge of Nord Center Policy and Procedures, including sensitivity and adherence to clients’ rights, confidentiality, and health and safety issues. Must exhibit sensitivity to different cultures.
 
MINIMUM REQUIREMENTS   
Registered Nurse in State of Ohio, or LISW, LPCC, LSW, or LPC. BSN and, or MSN for nurses, independent licensure, and a minimum of three years experience in mental health field and crisis intervention are preferred. Basic computer skills required, including familiarity with Windows and Microsoft Office. The necessity for travel in this job requires that the employee possess a valid Ohio driver’s license with less than 6 points in a 36month period, have proof of adequate personal automobile insurance, and use of a personal vehicle. Favorable references and/or evaluations are required.
 
OTHER: Full time position, variable schedule. Primary schedule is 5:00 p.m. to 5:00 a.m. shift. Bilingual (Spanish/English) a plus.